People Development Specialist

Job Purpose:

To assist the People Development Manager in delivering a comprehensive and engaging people development framework and offering across the group on a global scale. Spanning all four learning quadrants (Operational, People, Risk, Technical), this position supports the diverse learning needs of the organisation by designing and delivering engaging, creative, and modern learning solutions.

Key Responsibilities:

Content Creation and Learning Design

Partner with subject-matter experts to design, create, and deliver effective and engaging learning content in various formats (e.g., live training, videos, guides, eLearning). Advise on the best approach for learning solutions, considering format, mandatory or elective status, and communication strategies. Upskill SMEs on generating their own content where appropriate.

Data Collection and Analysis

Support the People Development Manager in conducting regular global training needs analyses and, where needed, targeted analyses at team or location levels. Use feedback from Happiness Index survey results where relevant to inform data-driven decisions. Analyse training needs for new businesses joining Hawksford through M&A activity. Evaluate the success of learning interventions through data collection and analysis to demonstrate return on investment.

Learning Management System (LMS) Administration

Support the People Development Manager with sourcing external content and curating a mix of both internal and external resources. Promote content effectively, answer user queries, reconfigure the system as needed, run reports, and assign mandatory learning.

Administration and Planning

Work with the shared People team administrator to manage all group people development processes, including funding requests, invoicing, and addressing queries. Support the People Development Manager in improving policy and process with automation where possible. Collaborate with the People Development Manager to schedule mandatory training throughout the year in an effective and coordinated manner.

Session Coordination

Work with external partners, facilitators, and the shared People Administrator to coordinate live training and coaching sessions, such as those in internal programs (including leadership) and CPD sessions delivered by external intermediaries. Confidently promote these offerings through clear, engaging, and effective communication to the business.

Student Support

Advise and coach students on study options, share provider feedback, and support the People Development Manager in managing queries or issues effectively to foster a supportive learning environment. Coordinate and promote the Trainee Programme as required.

Regulated Management

Administer the CPD system by sending reminders for CPD recordkeeping and running reports for internal departments, external parties, and individuals – as required. Update the Jersey office’s qualifications register with details of student attainments and progress for Jersey regulators.

Project Work

Supporting (and where appropriate leading) specific People Development projects as required, such as redesigning the competency and values framework, improving and standardizing global induction, or launching a new English as a Foreign Language programme.

ED&I Initiatives

Assist in delivering the Belonging (ED&I) project, promoting inclusivity and engagement across the organisation.

Skills and Competencies:

Technical Proficiency

Confident with IT systems and technology. In particular, must have experience of administering Learning Management Systems (LMS’s) or Learning Experience Platforms (LXPs). Experience of tools such as Canva, Articulate 360 (for custom e-learning) and video editing software would be beneficial.

Ability to quickly learn and adapt to new systems and technologies.

Creative and Modern Learning Design:

A deep understanding of instructional design principles and a creative eye for modern visual design in order to produce engaging and modern learning solutions.

Ability to identify the most effective formats and structures for learning interventions.

Interpersonal Skills:

Personable, approachable, and able to build relationships with diverse teams.

Strong communication skills, with the confidence to consult and advise stakeholders across a range of seniority.

Collaborative and Proactive Attitude:

Positive and proactive approach to problem-solving and managing expectations and high volumes of demand.

Willingness to take initiative and lead on projects as required.

This job description is a guide to the principal, current duties of the job. It does not form part of the contract of employment.

Our Office Charter

Five simple behavioural promises that will create an amazing and highly productive working environment at Hawksford

No Hierarchy

We all have an equal right to enjoyment and use of all spaces, regardless of job level or department

Have Fun

Be happy and never be afraid to laugh, enjoy yourself, and create magic moments for others

Say Hi

The office is designed for interaction, so be proactive to build new relationships and spread positive energy on your way

Respect Everyone

We are all different, and that’s a good thing! Be patient, kind and appreciative of these differences

Be Flexible

Bring a positive attitude with you into the office, and always be receptive to change