Client Service Officer

Job Description

CLIENT SERVICES OFFICER

OVERALL PURPOSE

The Client Services Officer will provide administrative, compliance, and onboarding support to Relationship Managers and the wider Front Office team. The role combines client service activities with first-line compliance responsibilities, ensuring high-quality administration, accurate client due diligence (CDD), and smooth onboarding workflows.

PRINCIPAL TASKS & RESPONSIBILITIES

• Support Relationship Managers with the onboarding of new clients, including preparation and collection of KYC/CDD documentation.
• Assist in completing internal onboarding forms such as Client Questionnaires, Self-certifications, and internal risk ratings to ensure consistency with regulatory requirements.
• Ensure all onboarding workflows, documentation, and approvals (e.g., New Business Approval Committee) are completed accurately and on time.
• Maintain complete and compliant client files in accordance with regulatory standards and internal policies.
• Act as first-level support for Relationship Managers on compliance-related tasks.
• Assist in preparing periodic client reviews, including AML file reviews and 120-day onboarding checks.
• Conduct RiskScreen checks, Google searches and basic transaction monitoring as instructed.
• Support the recording and monitoring of conflicts of interest, breaches, complaints, and regulatory exceptions.
• Flag potential risks and escalate missing documentation or issues to the Risk & Compliance team when required.
• Ensure updates to client profiles, including due diligence and PEP/EP classifications.
• Help maintain updated policies, processes, procedures, and guidance notes on internal shared platforms.
• Work closely with Relationship Managers, compliance teams, accountants, and other departments to ensure smooth client service.
• Consider the impacts of new and existing laws, regulations, and compliance and other risks and their advised effects on
• Middle Office policies, procedures and processes. Inform relevant business heads and operation heads of such changes
• Coordinate with other Business Control Officers for cross-border or multi-jurisdictional cases.

SKILLS AND COMPETENCIES

• Strong organisational skills with the ability to prioritise and work in a fast-paced environment.
• High attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Strong client-service orientation and professional maturity.
• Ability to work collaboratively across departments.
• High level of discretion and ability to maintain confidentiality.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree or equivalent.
• 2- 3 years of experience in trust administration, financial services, compliance, or related areas.
• Good command of English (written and spoken).
• Advanced skills in Microsoft Word and Excel.