Website Bank One Limited
Job purpose
Main purpose of job:
• Support the reduction of NPLs and credit losses through effective monitoring, follow‑up, and recovery actions on delinquent and defaulted accounts.
• Ensure recovery activities comply with internal policies, regulatory requirements, and audit standards; support internal and external audits and management responses.
• Monitor submission timelines, oversee complex cases (including litigation), and ensure accurate documentation and reporting to internal and external stakeholders
• Balance recovery objectives with fair treatment of customers, complaints resolution, and coordination with Legal, Credit, Risk, and external parties.
• Contribute to the enhancement of recovery processes, controls, and procedures, and provide operational support to the Manager in achieving departmental objectives.
• Actively participate in various credit committees and ensure executions of agreed action points.
• Actively participate in hand-over process of file transfer of non-performing accounts with Business Units
• Conduct regular meetings with legal administrators/receivership managers to ensure cases are closed within reasonable time. • Providing accurate reporting and updates to management on recovery progress and portfolio performance.
• Manage Large NPAs whenever required and share recovery progress to relevant credit committees.
• Ensure that service delivery to customers lead to ‘wow’ customer service.
• Works collaboratively in achieving the Bank’s short-, medium- and long-term financial objectives.
• Act as Mentor and Coach to junior staffs to improve their performance.
Roles & Responsibilities
NPL portfolio Management:
• Manage and monitor assigned NPL portfolio to ensure timely and effective recovery actions
• Prioritize accounts based on exposure, aging, and probability of recovery
• Maintain up-to-date status of all accounts in the system Recovery Strategy and Execution:
• Develop and implement tailored recovery strategies (restructuring, rescheduling, settlements)
• Drive execution of agreed recovery plans to maximize cash collections
• Continuously reassess strategies based on customer behavior and financial position Legal and Enforcement Actions: • Initiate and follow up on legal proceedings (litigation, foreclosure, repossession)
• Liaise with legal counsel and external recovery agents
• Ensure timely progression of cases through legal channels Compliance & Governance:
• Ensure all recovery actions comply with regulatory requirements and internal policies
• Maintain proper documentation and audit trails for all decisions and actions
• Support internal and external aud
To apply for this job email your details to hr@bankone.mu