Corporate Services, Associate Manager

Trident Trust is a leading independent provider of corporate, trust and fund services to the financial services sector worldwide, employing 1000 staff across a global footprint that spans Africa, the Americas, Asia, the Caribbean, Europe and the Middle East. We are seeking talented professionals to join our thriving, award-winning, 125-strong Mauritius Office. Client-focused and service-oriented, we only employ individuals who are professionally minded, committed, and able to demonstrate good interpersonal skills.

Job Purpose Summary: Corporate Services, Associate Manager

This position offers an excellent opportunity for an experienced candidate to lead a team of Administrators in the delivery of client work. Reporting to the Head of Corporate Services, the candidate will also gain insight and experience into how to manage a fast-growing, entrepreneurial service line.

Key Responsibilities, Accountabilities and Duties

• Lead, supervise and support the Corporate Administration Team in the provision of administrative services to a broad portfolio of international clients.
• Ensure that a high standard of service is provided to clients.
• Train and develop team members to continually improve their performance. Supervise the team members to ensure they always comply with statutory regulation and company’s policy and procedures.
• Promote positive attitude and develop team spirit.
• Impart technical expertise to the team.
• Plan the work of the team and help them to ensure deliverables are timely and processes are efficient.
• Review, re-design and implement together with the Head of Corporate Services a proper planning and monitoring process to ensure that all regulatory deadlines are met.
• Inculcate a proactive culture as problem solver by liaising with clients in order to resolve outstanding matters in a timely and efficient manner.
• Ensure requests from the Corporate Accounting team on clients’ accounts related matters are attended on a timely basis.
• Timely update of internal reports and prompt escalation of issues to Head of Department.
• Ensure a high level of client service to maintain client satisfaction.
• Monitoring of billing process to ensure billing targets are met.
• Ensure the team meets the relevant KPIs and targets.
• Assist in the development and implementation of process improvements for optimum productivity and premium quality delivery while focusing on a client centric culture.
• Any other ad-hoc administration functions, as may be assigned by the Head of Department.

Skills and Competencies

• Degree in Law and Management and/or equivalent professional qualification, ICSA
• Minimum 6 years of relevant experience with at least 3 years in a supervisory level, within a Management Company
• Strong and extensive knowledge of the industry legal and regulatory requirements.
• Excellent communication skills, including spoken and written English, and ability to work across all levels.
• Highly organized with the ability to prioritize and manage multiple tasks and deadlines.
• Able to work under pressure.
• Proficient in Microsoft Office tools and with information technology in general.
• Client service focused, entrepreneurial and commercial thinker.

Training

Training will be provided to comply with ongoing professional development and regulatory requirements as a minimum.

Remuneration

Salary commensurate with experience and qualifications.

Applications

Applications will be treated in the strictest of confidence. Please submit applications to the HR Manager at [email protected].