Manager – Client Operations

  • Full Time
  • Ebene
  • November 30, 2022

Website Ocorian Corporate Services (Mauritius) Ltd

Company Description

Ocorian is a global leader in corporate and fiduciary services, fund administration and capital markets. Wherever our clients hold financial interests, or however they are structured, we provide compliant, tailored solutions that are individual to their needs.

We manage over 17,000 structures for 8000+ clients with a global footprint operating from 18 locations. Our scale offers all our people great opportunities to develop their knowledge and skills and to progress their careers.

Job Description

 

Reports To: HEAD OF OPERATIONS / OPERATIONS DIRECTOR

Department: OPERATIONS & QUALITY MANAGEMENT

Persons to be supervised: SENIOR ADMINISTRATORS AND ADMINISTRATORS IN CLIENT OPERATIONS

Basic Function
To manage, lead and coach a team of senior administrators and administrators in the client operations and data management team and provide day-to-day leadership. To be accountable for the objectives and SLAs for the Client Operations and data management team. To conduct operational excellence analysis of Ocorian Mauritius processes and identify and implement opportunities for improving efficiency and effectiveness of Ocorian Mauritius processes. To assist the Head of Operations and local MD on various operational excellence and global operations projects. To act as deputy MLRO for clients.

Principal Duties and Responsibilities

  • To lead, coach and train the senior administrators and administrators in the team
  • To put in place an effective review and control mechanism to ensure that the team is delivering on all its KPIs, objectives, and SLAs
  • To act as the main contact point with CSU Heads and external stakeholders on client operations and data management matters
  • To implement operational excellence initiatives and projects for Ocorian Mauritius
  • To act as deputy MLRO for clients of Ocorian Mauritius and replace the MLRO in his/her absence
  • To provide regular reports and dashboards on the performance of the Client Operations and data management team, including conducting root cause analysis and implementing corrective actions for performance issues
  • To assist the Head of Operations and local MD on operational excellence and group operations projects

Qualifications

  • At least 7 years of work experience in a Management Company, with at least 2 years in a managerial role and with proven experience in leading and managing a team
  • Proven leadership, training, and coaching skills
  • Degree holder in Law, Finance, Management
  • Professional qualifications such as ICSA, STEP or ACCA
  • Thorough understanding of financial services and global business, including company secretarial and administrative processes
  • Thorough knowledge of company and financial services laws and regulations, including AML/CFT requirements
  • Attention to detail, solutions-oriented, proactivity, and adherence to processes

Additional information

All our staff seeks to embody our core values that underpin everything that we do and that reflect the skills and behaviors we all need to be successful.  These are:

  • We are AMBITIOUS – We think and act globally, seizing every opportunity to support our clients and staff – wherever in the world they may be.
  • We are AGILE – Our independence from any financial institution gives us the flexibility and freedom to keep things simple, efficient, and effective.
  • We are COLLABORATIVE – We take the time to understand our clients’ needs so that we can deliver personalized solutions every time.

To apply for this job please visit smrtr.io.

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