Tele Sales Agent

Rogers Capital Technology Services Ltd is searching for a Tele Sales Agent to work in its EIS Department.
The selected candidates will be responsible to provide support and guide clients to successfully apply and onboard and provide a seamless customer experience.You will be required to work on a shift system on a rotational basis Mondays to Fridays as follows: – 1st Shift: 07:00 to 15:00 – 2nd Shift: 12:00 to 20:00.

Qualifications

• Should preferably be a Graduate with more than 1-2 years of prior experience in a similar role.
• Experience in dealing with customers to ensure high-quality interaction management and query handling,
• Excellent communicator along with convincing abilities Passion for customer success and deep interest in understanding client needs.
• Be able to deal with unclear requests and high volume of requests.
• Ability to work under time and target pressure.
• Strong interpersonal & communication skills.
• Strong relationship management skills.
• Strong problem-solving skills Strong digital acumen.

Duties

• The incumbent to this position has the chief responsibility and targets for converting leads into customers across various digital banking products offered by the client.
• Contacting existing and prospective customers, understanding customer requirements, and closing sales.
• Providing top-quality tele-support to our new and existing customers while ushering them into new markets, products, or operations, helping to ensure customer satisfaction and strengthen merchant relationships.
• Ensuring customers are digitally active throughout their lifecycle.
• Provide the Product team with customers’ feedback to help identify potential new features or products.
• Having complete and end-to-end detailed knowledge for all the products & services offered by the bank.
• Ability to learn about products and services and describe/explain them to prospects.
• Responding in a timely and effective manner to all internal communication.
• Make outbound telephone calls to persuade and influence customers to use the client’s digital products.
• If you are agile and have a pioneering mind-set, join a winning team so that we can evolve together.