Team Leader (Infrastructure)(Job Number: 2400008E)

Position         : Team Leader (Infrastructure)
Department   : ICT
Closing date  : 26 January 2025
 
Job Summary:

The Team Leader (Infrastructure) is responsible for planning, organizing, and managing resources and overall operations to ensure the stable operation of the organization’s Network infrastructure. The Team Leader (Infrastructure) will work closely with the ICT Infrastructure team to develop and implement IT infrastructure practices that support the organization’s business objectives. 
The incumbent should be conversant and hence allow cross-functionality with other areas of infrastructure like Unix / Linux, Databases, & Windows. 

 
Key Responsibilities: 
• Lead the management of the Networks based IT infrastructure of the organization with internal & extended resources. 
• Architect, supervise, implement, and maintain technologies and platforms supporting the corporate IT enterprise, in close collaboration with the Business Application and Security Teams. 
• Design, propose, and implement IT architectures and systems that are in line with modern cybersecurity hygiene and best practices.
• Monitor system performance and identify opportunities for improvement.
• Review appropriateness of technology uses for system components and recommend necessary actions to keep systems in compliance to defined service levels & standards. 
• Develop and manage user account and IT service provisioning and de-provisioning.
• Take full ownership of Incident Resolution, Change Management and Problem Management.
• Coordinate with other teams, such as IT security and application development, to ensure that IT infrastructure requirements are properly addressed.
• Manage vendor relationships to ensure that the organization receives high-quality IT infrastructure services.
• Prepare and maintain documentation on all managed systems, including architecture diagrams, flow diagrams, standard operating plans, backup strategy, disaster recovery plans, etc.
• Act as second point of escalation for infrastructure related issues, bringing issues to resolution.
• Troubleshoot and resolve complex technical issues related to Network systems.
• Act as a liaison between third-party service providers, vendors, and contractors as they relate to technical operations of IT Systems. 
• Ensure all end of day or month activities are carried out properly and communicate with relevant resources in case on any incident.  
• Ensure that Root-Cause-Analysis [RCA] is done in case of recurring incidents and take necessary Corrections for resolution [may need to invoke support from suppliers and follow-up] and corrective ensure actions are taken to avoid recurrence.
• Perform relevant cognate duties assigned.

Requirements: 

• B.Sc. In Information and Communications Technologies, Computer Science or related field with minimum 5 years’ experience, or a professional certification with minimum 7 years’ experience.
• Available to work after-hours nights and weekends minimally as required and be on call 24/7 for Major Incident Response.
• Experience with Cisco networking technologies, including routers, switches, and wireless access points is a must.
• Experience with Fortinet firewalls, including configuration, management, and troubleshooting is a must.
• Experience managing Windows Server, MS Exchange, Active Directory, VMware, Ansible, Kubernetes, Docker, OpenShift, and Operating Systems [Unix, Linux, AIX, Windows] can be an advantage.
• Certification in Project Management [Ex: PRINCE II, PMP, ITIL v3, Six Sigma] can be an advantage 
• Banking experience can be an advantage.
• Excellent interpersonal skills.

Disclaimer: AfrAsia Bank Limited reserves the right to call only the short-listed candidates for an interview or not to make any appointment as a result of the advertisement or to recruit following this advertisement.