Job Summary:
The Team Leader (Infrastructure) is responsible for planning, organizing, and managing resources and overall operations to ensure the stable operation of the organization’s Network infrastructure. The Team Leader (Infrastructure) will work closely with the ICT Infrastructure team to develop and implement IT infrastructure practices that support the organization’s business objectives.
The incumbent should be conversant and hence allow cross-functionality with other areas of infrastructure like Unix / Linux, Databases, & Windows.
Key Responsibilities:
- Lead the management of the Networks based IT infrastructure of the organization with internal & extended resources.
- Architect, supervise, implement, and maintain technologies and platforms supporting the corporate IT enterprise, in close collaboration with the Business Application and Security Teams.
- Design, propose, and implement IT architectures and systems that are in line with modern cybersecurity hygiene and best practices.
- Monitor system performance and identify opportunities for improvement.
- Review appropriateness of technology uses for system components and recommend necessary actions to keep systems in compliance to defined service levels & standards.
- Develop and manage user account and IT service provisioning and de-provisioning.
- Take full ownership of Incident Resolution, Change Management and Problem Management.
- Coordinate with other teams, such as IT security and application development, to ensure that IT infrastructure requirements are properly addressed.
- Manage vendor relationships to ensure that the organization receives high-quality IT infrastructure services.
- Prepare and maintain documentation on all managed systems, including architecture diagrams, flow diagrams, standard operating plans, backup strategy, disaster recovery plans, etc.
- Act as second point of escalation for infrastructure related issues, bringing issues to resolution.
- Troubleshoot and resolve complex technical issues related to Network systems.
- Act as a liaison between third-party service providers, vendors, and contractors as they relate to technical operations of IT Systems.
- Ensure all end of day or month activities are carried out properly and communicate with relevant resources in case on any incident.
- Ensure that Root-Cause-Analysis [RCA] is done in case of recurring incidents and take necessary Corrections for resolution [may need to invoke support from suppliers and follow-up] and corrective ensure actions are taken to avoid recurrence.
- Perform relevant cognate duties assigned.
Qualifications & Requirements:
- B.Sc. In Information and Communications Technologies, Computer Science or related field with minimum 5 years’ experience, or a professional certification with minimum 7 years’ experience.
- Available to work after-hours nights and weekends minimally as required and be on call 24/7 for Major Incident Response.
- Experience with Cisco networking technologies, including routers, switches, and wireless access points is a must.
- Experience with Fortinet firewalls, including configuration, management, and troubleshooting is a must.
- Experience managing Windows Server, MS Exchange, Active Directory, VMware, Ansible, Kubernetes, Docker, OpenShift, and Operating Systems [Unix, Linux, AIX, Windows] can be an advantage.
- Certification in Project Management [Ex: PRINCE II, PMP, ITIL v3, Six Sigma] can be an advantage
- Banking experience can be an advantage.
- Excellent interpersonal skills.
Disclaimer: AfrAsia Bank Limited reserves the right to call only the short-listed candidates for an interview or not to make any appointment as a result of the advertisement or to recruit following this advertisement.
Job Summary:
The Support Credit Administration will be responsible of the Credit Administration data input in line with disbursement/loading limits on the core banking system while adhering to internal policies, procedures and workflows at all times. The Support Credit Administration will be further responsible of ensuring that the level of service to internal and external customer is always up to standard.
Roles and Responsibilities:
- Assist in the preparation of accurate disbursement and maintenance sheets prior to inputting any data into the core banking system.
- Ensure accurate input of limits and loan disbursement data into the Bank’s core banking system.
- Process daily maintenance tasks as delegated by the Senior Associate, Credit Administration, on the Bank’s core banking system.
- Issue and prepare cheques and transfer transactions.
- Handle insurance policies and issue reminder letters prior to expiry dates or for expired policies.
- Prepare assignment and covering letters for third parties.
- Follow up on charge documents registered online.
- Timely follow up with the business for the receipt of horsepower and vehicle insurance upon vehicle financing.
- File and scan security documents while maintaining updated security files.
- Assist in the prompt erasure of charges and release of security upon payoff of facilities.
- Attend to daily queries from internal and external customers in a timely manner.
- Assist in monthly departmental reporting.
- Follow up on department stationery needs.
- Support senior colleagues in any other related duties that may be assigned.
Qualifications Requirements:
- Degree in Business Accounting / Finance or any related field.
- Up to 2 years of relevant experience in a related position in the banking sector.
- Proficiency in MS Office software applications.
- Good communication skills in English and French – written and spoken.
- Good analytical aptitudes.
- Excellent interpersonal skills demonstrating ease with different layers of hierarchy.
- Good time management and organizational skills.
- Proactive, self-motivated and determined attitude.
Disclaimer: AfrAsia Bank Limited reserves the right to call only the short-listed candidates for an interview or not to make any appointment as a result of the advertisement or to recruit following this advertisement.
Job Summary:
The Team Leader (Project Management) ICT will be responsible for directing and managing projects from conception & initiation to closure.
This role combines a high technical expertise, supplier relationship management skills, working directly with engineers, managers and business users in order to understand business and technical requirements and provide guidance / solutions.
Key Responsibilities:
- Manage end to end projects in a structured manner with regular updates to relevant stakeholders and ensure delivery within scope, time, cost and quality Constraints.
- Provide project leadership and drive so as to attain set goals & objectives of initiatives by providing clear direction, motivation, and support.
- Contribute to & ensure alignment & standardization in adopted project/change management practices.
- Ensure proper project governance is observed pre, during and post project – including supplier selection, procure to pay, project execution, project documentation, project closure, and post project support.
- Develop, maintain and enhance relationships with key stakeholders, understand the business and navigate within the organization to drive projects effectively.
- Effectively communicate to stakeholders in order to convey ideas, expectations, and information.
- Manage project budgets and contribute to informed decisions in order to ensure the project stays within budget.
- Allow enough flexibility in project management so as to adapt and adjust plans & strategies to keep projects on track.
- Track & monitor project progress through regular checkpoints & reporting so as to ensure value delivery.
- Create value for the organization by leading complex programs/projects independently as Program/Project manager driving transformation efforts / strategic initiatives.
- Identify & manage internal & external stakeholders of projects so as through expectations management, channels, & value delivery.
- Coordinate team members and partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones and goals.
- Serve as a focal point for project related issues based on an agreed SLAs and/or Standard Operating Procedures [SOPs].
- Perform relevant cognate duties assigned.
Requirements:
- Minimum of 5 years of experience in managing technology projects.
- Minimum B.Sc. In Information and Communications Technologies, Computer Science or equivalent.
- Industry Certification in the Project Management Domain would be an advantage.
- Expert level knowledge & practical experience in area of project planning, scheduling, risk management and scope management.
- Management of senior stakeholder relationships at CXO or Functional Head level.
- Awareness / experience of leveraging technology as enablers.
- Certification in Project Management [PRINCE II, PMP] can be an advantage.
- Graduate in any domain related to management, or technology can be an advantage.
- Familiarity with both Agile and waterfall methodologies.
- Familiarity with IT Service Management Best Practice [Ex: ITIL v3].
- Experience with cloud based development can be an advantage [Ex: Azure or AWS PaaS environment].
- Banking experience can be an advantage.
Disclaimer: AfrAsia Bank Limited reserves the right to call only the short-listed candidates for an interview or not to make any appointment as a result of the advertisement or to recruit following this advertisement.
Job Summary:
The incumbent will report, analyse and monitor the non-traded risk exposures, liquidity, capital and FTP embedded in the bank’s balance sheet and assist the Manager in driving ALM, FTP and related initiatives.
Key Responsibilities:
- Review periodic and ad-hoc reports and updates with respect to the ALCO pack.
- Assist in the implementation of ALCO decisions by participating in joint workshops with business units and control functions of the Bank.
- Assist in the provision of, and submit for review, variance and driver analysis of key ALM metrics and measures to support management decision-making processes.
- Prepare pre and post-impact analysis reports of key balance sheet metrics at request of manager with respect to proposed or validated positioning, immunization and optimization strategies as per the risk appetite of the Bank.
- Conduct testing, perform maintenance and periodic updates of customer behaviours parameters as supported by data insights for ALM purposes.
- Monitor on a periodic basis unfolding of potential vulnerabilities in behavioural assumptions that could impact financial and data models underpinning product tenor costing and rewards.
- Run ALM dashboard on a periodic basis, investigate material variances including those related to system rejects or new General Ledger codes creation.
- Run ad-hoc and periodic simulation and what-if processes within the ALM system and extract reports for further analysis and monitoring.
- Ensure alignment of ALM internal reports with external BoM reports and investigate material variances.
- Assist the manager in driving FTP input into budgeting and planning process and analyse planned funding and business developments and its impact on balance sheet posts and indicators.
- Run statistical reports on exposure management.
- Assist the manager in the development, implementation and maintenance of the Bank’s Funds Transfer Pricing (FTP) framework to make sure interest rate, liquidity and funding risks are adequately recognised in business performance measures and product pricing.
- Respond to operational queries on FTP related matters as per scope of duties.
- Prepare on a periodic basis, or following amendment to the FTP framework, relevant reports to substantiate results to the business line leaders and other related stakeholders.
- Ensure discrepancies in yield curves are promptly notified to the manager, investigated and resolved with the collaboration of other market data operators within the Bank.
- Discuss impact on operations with manager and assist in the implementation of changes in response to guidelines issued by regulatory authorities as well as with regards to adherence to internal bank’s frameworks.
- Comply with all internal policies and external regulations as per set governance process.
- Compile data extracts and preliminary reports and discuss with ALM Manager so as to properly address queries from internal/regulatory/ external auditors.
- Promptly report any irregularities arising in the cluster to the attention of the manager in line with Bank procedures and regulatory guidelines, and take appropriate measures for prompt resolution.
- Participate in ALM, FTP and treasury-related system implementation and upgrade, report specifications design and testing alongside Technology to enhance ALM and related monitoring and ensure computation and reporting of relevant metrics remain accurate and consistent across respective systems.
- Perform regression testing for existing reports, test new reports as part of Bankwide, Finance or other stakeholder-led project upgrades or implementation initiatives with potential impact on ALM and FTP processes.
- Perform reporting and other validated FTP and ALM changes in relation to the impact of new product proposals.
- Prepare reports and preliminary analysis to support governance forums and implement decisions related to administrative matters.
- Ensure proper filing and archiving of documents in respect of responsibilities allocated.
Requirements:
- A Degree in Finance/Accounting/Banking or a Professional Finance qualification.
- At least 5 years of relevant working experience, preferably in the banking sector.
- Experience of balance sheet management covering FTP, ALM or treasury management.
- Strong analytical and numerical skills, including solid knowledge of MS Excel, and Business Intelligence tools.
- Good time management, organisational and problem-solving skills.
- Be self-motivated to work independently under pressure and to work effectively within a team and manage priorities.
- Effective communication (both verbal and written) and interpersonal skills, and maintaining good working relationships with a diverse variety of stakeholders.
- Adaptable to a dynamic environment and able to deliver consistent performance.
Disclaimer: AfrAsia Bank Limited reserves the right to call only the short-listed candidates for an interview or not to make any appointment as a result of the advertisement or to recruit following this advertisement.
Job Summary:
The Team Leader Service Deliver will be responsible of the three-pronged aspects of Service Delivery covering:
(1) Management of the Technology Service Desk [Service & support requests];
(2) Monitoring and Availability of the bank’s technology platforms [incident management], and;
(3) Management of key business processes.
The incumbent will also have to ensure that users receive courteous, professional, effective customer-centric support of IT requests, and resolution of technology Incidents in an expedient manner.
The Bank intends to achieves this using a tiered Information Technology Service Management (ITSM) service delivery model; Tier 1 (Service Desk), Tier 2 (Technology Specialists) and Tier 3 (Service provider / OEM Support). The main focus is to maintain a high level of user satisfaction as per expectations.
Key Responsibilities:
- Take full ownership of Incident Management, Service Request Fulfilment, and Service Level Management.
- Actively simplify processes and resolve and/or escalate issues effectively and efficiently.
- Lead the technical support team, including outsourced resources in order to support approximately 500 employees across different locations.
- Act as a liaison between third-party service providers, vendors, and contractors as they relate to technical operations of IT Systems.
- Build solid trust based relationships proactively providing reassurance and support to colleagues, customers and other stakeholders.
- Ensure the smooth day-to-day operations and seamless flow of data across the Bank’s Data processing systems.
- Accountable for all aspects of Tier 1 and where applicable Tier 2 support, including supporting remote staff, white-glove VIP support, and after-hours on call escalation for critical issues.
- Oversee incidents, technical issues and service request resolution regardless of the party performing the work, i.e., if the work is performed by 3rd party, this position is still responsible for overseeing solution delivery and issue resolution.
- Maintain strict workflow processes for IT related changes, on-boarding, terminations, etc.
- Coordinate support resources daily by overseeing the scheduling of support personnel for all shifts, including participation and rotation of an on-call schedule.
- Ensure that Root-Cause-Analysis [RCA] is done in case of Incidents and take necessary Corrections for resolution [may need to invoke support from suppliers and follow-up] and corrective ensure actions are taken to avoid recurrence.
- Serve as a focal point for Service Delivery related issues based on an agreed SLAs and/or Standard Operating Procedures [SOPs].
- Perform relevant cognate duties.
Requirements:
- Minimum of 5 years of experience in managing service delivery environment.
- Minimum Diploma in information and Communications Technologies, Computer Science or related field.
- Industry Certification in the Service Management Domain would be an advantage.
- Experience in leading a Service Delivery/technical support team who support a wide range of mobile devices, on-prem and cloud technologies.
- Excellent understanding of IT frameworks [ITIL, COBIT, ISO or Equivalent].
- Excellent understanding of Lean Six Sigma frameworks.
- Banking experience can be an advantage.
Disclaimer: AfrAsia Bank Limited reserves the right to call only the short-listed candidates for an interview or not to make any appointment as a result of the advertisement or to recruit following this advertisement
Job Summary:
The Client Analyst (CA) supports the Relationship Manager (RM) in managing a diversified portfolio of clients. This includes account management responsibilities, as well as the proactive monitoring of client portfolios (such as monitoring excesses and arrears, updating KYC files, assessing portfolio performance, using Management Information Systems (MIS) to measure efficiency against set targets, conducting financial analysis, and evaluating security, etc.).
Additionally, as part of a collaborative team approach, the Analyst works closely with the Client Services Hub, Treasury Department, Compliance & Risk team, Private Banking team, and Credit Team to manage existing client relationships and contribute to the growth of the client portfolio.
Responsibilities:
- Manage a diverse portfolio of accounts, including:
– Preparing concise written quarterly credit reviews as needed, ensuring delivery within required timeframes.
– Continuously monitor transaction and financial performance of the underlying client and its respective industry.
- Provide analytical findings to the RM, including input on credit risks and related mitigants.
- Support the RM with portfolio management needs for the business, including overseeing transactional business, FX transactions, audit confirmations, deposit taking, etc.
- Maintain expert knowledge of Bank policies and standards to ensure the portfolio adheres to internal policies and procedures.
- Monitor exposure across different products.
- Assist with AML/KYC processing and obtain any pending required documentation.
- Conduct research and analyze financial and operational information relating to companies and industries.
- Participate in the preparation of concise and accurate written credit notes for both new and existing transactions, for presentation to the Credit Origination team.
- Maintain current financial information on clients as per Facility Offer Letters to allow timely annual reviews and covenant monitoring.
- Perform financial spreading, including profile creation on CRISIL.
- Assist the Credit Origination team with duties related to the analysis of Search Reports and MCIB.
- Perform initial review of credit documentation for conformity with approved credit terms and conditions.
- Identify cross-selling opportunities within the existing client portfolio.
- Support the RM in making recommendations regarding risk, deal structure, client requirements, and by analysing financial and operational data to identify trends in the financial performance of companies and industries.
Qualifications:
- Bachelor’s Degree (or equivalent)
- Minimum 2 years of experience in a similar role
- Strong communication and presentation skills
- Excellent analytical abilities
- Team-oriented mindset
- Methodical and detail-oriented
- Ability to work effectively in a fast-paced environment
Disclaimer: AfrAsia Bank Limited reserves the right to call only the short-listed candidates for an interview or not to make any appointment as a result of the advertisement or to recruit following this advertisement.
Job Summary:
The Relationship Manager – Africa is responsible for managing AfrAsia Bank’s African business portfolio, with a specific focus on the East African and SADC regions. This position is responsible for:
- Business Development.
- Cross-selling all group products and services and for driving a strong culture of cross-sales throughout the sales team.
- Overseeing the company’s operations, sales, and business development, while driving growth and profitability within these regions.
Job Description:
Business Development
- Assist in identifying and developing relationships with clients operating their business activities in South Africa, Southern and Eastern Africa.
- Work actively with various departments of the AfrAsia Bank Group in order to close deals and structure solutions and products.
- Maintain a strong relationship with existing global business clients.
- Assist in the Development of the AfrAsia Bank brand, profile and business activities in South Africa, Southern and Eastern Africa.
- Maintain and continue to develop a meaningful portfolio of regional corporate, HNWI and financial institution clients so as to meet and exceed targeted interest and non-interest revenues.
- Maintain, develop and work in collaboration with a network of relevant introducers including Mauritius-based Global Business companies.
- Understand and promote the relevance and advantages of the Mauritius IFC to targeted audiences and media.
- Ensure the Bank increases its relevance in targeted markets through a client calling program and marketing plans.
- Work in a close collaboration with all other divisional leaders across the Bank to facilitate the development of new relationships as well as to provide sales strategies and financial solutions to high net worth clients. This will be accomplished by serving as a portal across the group, bringing together the right resources, providing convenience to clients and providing group wide solutions.
- Assist in cross selling AfrAsia bank’s financial services including Global Business, Consumer Banking, Wealth Management, Mortgage Lending and other business partners, as appropriate.
- Adhere to asset quality and risk management guidelines to ensure each client relationship is in compliance with company’s policies and procedures.
- Deliver financial advice to clients and prospective clients.
- Network actively in community and business to build the brand of AfrAsia and develop business.
Candidate Profile:
- At least 5 years of relevant/similar working experience.
- Degree or any other relevant professional qualification.
- FAIS qualification is an advantage.
- Strong background in banking, investments and related advisory services.
- Sound knowledge of Trusts, Wealth Management services.
- Strong network in South Africa, Southern Africa and Eastern Africa.
- Good sales and negotiation abilities, with a track record for closing deals and building long-term customer relationships.
- A proactive and results-oriented mindset, with a focus on achieving and exceeding sales targets and business objectives.
- This position requires frequent travelling to countries across African and others.
- Eligibility to work and live in South Africa.
Disclaimer: AfrAsia Bank Limited reserves the right to call only the short-listed candidates for an interview or not to make any appointment as a result of the advertisement or to recruit following this advertisement.
Job Summary:
The Senior Manager Business Development – Africa is responsible for AfrAsia Bank’s African business portfolio with a specific emphasis on the East African & SADC regions. The incumbent will play a crucial role in overseeing and managing the company’s operations, sales, and business development as well as be responsible for driving growth and profitability within this region.
Job Description:
Business Development
- Maintain and continue to develop a meaningful portfolio of regional corporate, HNWI and financial institution clients so as to meet and exceed targeted interest and non-interest revenues.
- Maintain, develop and work in collaboration with a network of relevant introducers including Mauritius-based management companies
- Understand and promote the relevance and advantages of the Mauritius IFC to targeted audiences and media.
- Ensure AfrAsia Bank increases its relevance in targeted markets through a client calling program and marketing plans.
- Work in a close collaboration with all other divisional leaders across the Bank to facilitate the development of new relationships as well as to provide sales strategies and financial solutions to high net worth clients. This will be accomplished by serving as a portal across the group, bringing together the right resources, providing convenience to clients and providing group wide solutions.
- Referral of business to AfrAsia’s Global Business, Consumer Banking, Wealth Management, Mortgage Lending and other business partners, as appropriate. This position is responsible for cross-selling all group products and services and for driving a strong culture of cross-sales throughout the sales team.
- Adherence to asset quality and risk management guidelines to ensure each client relationship is in compliance with company’s policies and procedures.
- Delivery of financial advice to clients and prospective clients.
- Participate in community and business functions/groups to ensure a positive image for the Bank in the region and establish a referral network within the community.
Staff Matters
- Direct the effectiveness of Global Business staff in Mauritius and South Africa by overseeing the performance management, recruitment, development and training of team members to ensure their individual and collective performance meets or exceeds the required standard set by the Bank.
Qualifications
Additional Requirements:
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
- A good understanding of credit principles.
- Candidates applying for this role will require a clear criminal record check and education qualification checks.
- As the candidate will be based in the South African office they must have the right to work in South Africa (i.e. a permanent resident, citizen or possess the relevant work visa)
Candidate Profile:
- At least 5 years of relevant/similar working experience.
- Degree or any other relevant professional qualification.
- FAIS qualification is an advantage.
- Strong background in banking, investments and related advisory services.
- Sound knowledge of trusts, wealth management.
- Strong network in the East African region.
- Good sales and negotiation abilities, with a track record for closing deals and building long-term customer relationships.
- A proactive and results-oriented mindset, with a focus on achieving and exceeding sales targets and business objectives.
- Willingness to travel frequently.
Disclaimer: AfrAsia Bank Limited reserves the right to call only the short-listed candidates for an interview or not to make any appointment as a result of the advertisement or to recruit following this advertisement.
