JUNIOR IT SUPPORT

ROLE CRITERIA

Expertise / Knowledge

Essential:

  • A broad general overview of IT including basic knowledge of:
    • Computer hardware (computers, printers/scanners, peripheral devices)
    • Microsoft Windows 10/11, Microsoft 365 (Office), Android, iOS
    • Network concepts.
  • Fluency in English, both verbal and written.
  • Ability to build relationships within the Company and with external bodies.
  • Ability to learn quickly and adapt to new tools and technologies.
  • Good communication skills, patience, supportiveness, trustworthiness and integrity.

Desirable:

  • Previous experience with:
    • Networks, servers and storage
    • Experience with scripting languages
    • Provision of end-user support

 

Responsibilities

  • Responding in a timely manner to service issues and requests (Help Desk), both on-site and remotely.
  • Assisting the IT team with daily administrative tasks.
  • Preparing, arranging and setting up a variety of equipment, hardware and software for end-users (laptops, mobile phones, accounts, etc).
  • Contributing to the implementation of IT projects as part of the IT team.
  • Overseeing the IT inventory.

 

Professional Experience

  • Degree in Information Technology, Computer Science or related.
  • Additional IT-related certificates would be advantageous.

 

ROLE COMPETENCIES

  • Focus on Customers
    • Ensures the delivery of exceptional customer service
    • Develops a deep understanding of customers’ needs
    • Recognises who customers are both internally and externally
    • Seeks customer feedback to identify improvement opportunities
    • Responds to the unique needs of individual customer contacts
    • Surfaces/reports failure to meet customer requirements at the earliest sign of a problem.

 

  • Building Collaborative Relationships
    • Develops and maintains constructive relationships with others
    • Fosters a sense of collaboration and deals with disagreements or different points of view in a constructive, successful manner
    • Relates to people in an open, friendly and accepting manner regardless of their organisational level, personality, culture, or background
    • Initiates interactions and conversations with others
    • Willingly offers help or assistance to others when needed
    • Readily involves others as appropriate to accomplish individual and group goals
    • Looks for ways to collaborate with others
    • Responds positively to explicit requests or cues from others.

 

  • Communication
    • Delivers clear, concise, accurate, effective and persuasive messages
    • Attentively and actively listens to others to reflect and summarize others’ comments to ensure understanding
    • Prepares reports, documentation and other written information thoroughly and completely
    • Conveys basic facts and information clearly in written communications
    • Allows others sufficient opportunity to express themselves in conversation
  • Proactively share timely updates and information with relevant parties
  • Conveys spoken information clearly and concisely
  • Speaks at an appropriate level of detail.

 

  • Results Orientation
    • Demonstrates and fosters a sense of urgency and strong commitment to achieving goals
    • Delivers every time to agreed standards: time, cost, quality, efficiency, value
    • Takes on and achieves stretching challenges, targets and project deadlines
    • Sets high standards of performance for self and others
    • Consistently achieves work objectives
    • Puts in sustained effort to accomplish desired results
    • Works to resolve routine problems independently
    • Demonstrates reliable attendance and punctuality
    • Identifies what needs to be done and does it.

 

  • Adaptability
    • Works effectively in the face of ambiguity, shifting priorities and rapid change
    • Willingly adapts to shifting or competing priorities
    • Deals constructively with mistakes and setbacks
    • Accepts needed change
    • Stays focused despite interruptions
    • Willingly adapts to shifting or competing priorities
    • Remains calm and reasonable amidst tense or stressful situations.

 

  • Analysis
    • Effectively examines events, issues and problems and determines implications
    • Gathers and analyses the most critical information needed to understand problems
    • Integrates information from a variety of sources to arrive at optimal problem solutions
    • Focuses on important information without getting bogged down in unnecessary detail
    • Analyses problems and issues from different points of view
    • Defines reasonable alternatives to resolve problems or make decisions.

 

Senior Executive-Corporate Services

Job Description: The Senior Executive-Corporate Services is expected to provide a high
standard of customer service to clients and assistance in ensuring all transactions pertaining
to the management of the clients’ affairs are executed timely and efficiently.
i) Key Functions
 Corporate and Trust Administration duties of different types of structures
including but not limited to corporate secretarial functions, the preparation
of meetings, drafting of minutes/resolutions, instructing payments,
undertaking regulators periodic risk review.
 Liaising with external parties such as Bankers, Auditors, Lawyers and
Regulatory bodies;
 Liaising with relevant authorities with regards to permits, licenses etc.;
 Developing and maintaining relationships with internal departments of the
Company including Fund, Compliance, & Accounting to timely and
effectively support the clients’ activities;
 Executing and monitoring bank transfers;
 Preparing client information packs and account opening forms;
 Preparing for meetings, booking meetings, preparation of documents for
the meeting;
 Ensure timely, accurate and quality responses to clients;
 Proper maintenance of files and documents both physically and through the
company’s internal software.
ii) Experience required
 University Degree from a recognized university in Management, Law,
Accounting or Finance or undergoing studies towards a professional
qualification;
 At least 2 years of experience working in a similar position;
 Dynamic, self-motivated with good analytical and organization skills;

Associate Executive-Corporate Services

Job Description: The Associate Executive-Corporate Services is expected in providing a high
standard of customer service to clients and assistance in ensuring all transactions pertaining
to the management of the clients’ affairs are executed timely and efficiently.
i) Key Functions
 Corporate and Trust Administration duties including but not limited to
corporate secretarial functions, the preparation of meetings, drafting of
minutes/resolutions, instructing payments, undertaking regulators periodic
risk review.
 Liaising with external parties such as Bankers, Auditors, Lawyers and
Regulatory bodies;
 Liaising with relevant authorities with regards to permits, licenses etc.;
 Developing and maintaining relationships with internal departments of the
Company including Fund, Compliance, & Accounting to timely and
effectively support the clients’ activities;
 Executing and monitoring bank transfers;
 Preparing client information packs and account opening forms;
 Preparing for meetings, booking meetings, preparation of documents for
the meeting;
ii) Experience required
 Either a Degree in Law and Management or a Professional qualification.
 Minimum of 1 year working experience in a similar position within a
Management Company;

Associate Executive – Compliance

Job Description: The Associate Executive is expected to provide a high standard of service to
the team and assistance in ensuring all transactions pertaining to the management of the
clients’ affairs are executed timely and efficiently.
i) Key Functions
 Assist with the implementation and ongoing compliance of the reporting
entity with internal programmes, controls and procedures with the
requirements of the FIAMLA, FIAML Regulations 2018 and UN Sanction
Act 2019.
 Develop sufficient knowledge of the Company’s money laundering and
terrorist financing risk exposure and assist with the implementation of
control measures to mitigate risk exposure.
 Undertake day-to-day oversight of the program for combatting money
laundering and terrorist financing.
 Assist the Compliance Executive with regular reporting, including reporting
of non-compliance to the Board.
 Ability to develop knowledge and understanding of compliance and risk
management matters relating to Global Businesses.
 Demonstrate an ability to acquire skills needed to perform compliance roles
at a higher level, such as independence and teamwork, engagement with
ethical concerns and so forth.
 Assist in documenting compliance issues.
 Conduct client file review.
 Conduct risk profiling of client companies as appropriate.
 Conduct customer due diligence on principals of client companies and assess
CDD requirement on onboarding new client.
 Assist in preparation of CO report and risk assessments.
 Any other job-related duties as may be required.
ii) Experience required
 Hold a Degree in Law, Management or Finance
 1-2 Years’ experience in Global Business
 Ability to work in a Team
 Good communication skills, both verbal and written
 Ability to maintain a high level of confidentiality
 Independent and ethical work attitude.

The Relationship Manager/ Senior Relationship Manager – Global Business is the primary contact for a portfolio of corporate clients and will be responsible to optimize business opportunities with existing customers and expand the customer base with the objective of growing the corporate business as well as the bank’s revenue and market share.

 

Responsibilities :

  • Business Development and Portfolio Management
    • Build, maintain, and strengthen relationships with existing and potential global business clients, as well as intermediaries and partners, through regular communication focused on delivering value and outstanding service.
    • Cultivate and strengthen relationships with current and potential clients, to achieve to increase portfolio income and drive growth.
    • Develop a comprehensive understanding of the operations and requirements of targeted clients, to propose financing and transactional solutions by working closely with product and structuring teams.
    • Ensure seamless coordination with internal stakeholders and adopting a problem-solving approach when required.
  • Manage credit processes:
    • Gather all information needed to prepare and assess credit applications in order to cover all risk areas for credit assessment.
    • Coordinate with Credit Origination team to ensure all financial analysis, credit application, documentation are prepared within agreed deadline. 
    • Present and recommend proposals to the Credit Committee.
    • Provide timely feedback to the customer’s pertaining to the credit applications.
    • Maintain full end-to-end accountability for credit processing, documentation, disbursement and post disbursement monitoring.
  • Compliance:
    • Ensure compliance to KYC and AML/ CFT requirements in all dealings with existing and potential customers.
    • Close all compliance monitoring, alerts within set deadline.
  • Keep abreast of market development and news to identify early warning signals so as to minimize reputational risk, compliance risk and credit risk to the Bank.
  • Participate in the continuous improvement of internal processes in place. 

 

Competencies :

  • Excellent knowledge of banking and financial regulations
  • Very good understanding of Mauritius as an International Financial Centre (‘IFC’), including a good mastering of Trusts, Funds, Global Business entities amongst others
  • Good knowledge of KYC and CDD policies and operating procedures
  • Excellent portfolio management skills
  • Excellent communication skills, both oral and in writing English and French
  • Ability to work independently and collaboratively in a fast-paced environment
  • Ability to work under pressure and manage multiple tasks simultaneously

 

Minimum Job Requirement *:

  • Bachelor’s degree in Banking, Finance or related field
  • At least 7 years’ experience in the Banking sector ideally Corporate Banking as Assistant Relationship Manager or Relationship Manager

*  Depending on the qualifications and experience, the candidate may be considered for Senior Relationship  Manager – Global Business.

 

Senior Internal Auditor

Senior Internal Auditor

The Senior Internal Auditor ensure compliance with procedures, standards, legal and regulatory provisions within the various business units of the bank in the areas of:
–    Internal control systems
–    Governance
–    Risk management
 

Responsibilities :

Audit Planning and Mission delivery

  • Audit Planning
    • Review available reference documentation: previous audit reports, minutes of meetings from executive committee, dashboards or relevant reporting indicators
    • Familiarize yourself with applicable frameworks: regulations from authorities (BOM, FSC), policy and procedure documents, best practices, and professional standards
    • Analyze the entity’s characteristics: history, organization, development strategy, management systems; assess strengths, weaknesses, and potential operational risks
    • Assist in drafting the audit plan: scope of the mission, objectives, supporting documents, schedule (dates, duration, locations), and audit methodology to be applied
  • Internal Control System Analysis
    • Apply audit methodology: interviews, testing, sampling, on-site observation, and multi-perspective analysis of business practices (finance, HR, internal communication, reporting), etc…
    • Audit the effectiveness of internal controls and their supervision
    • Verify compliance of procedures and business or functional processes; analyze deviations from reference standards
    • Identify operational risks and any uncovered areas; evaluate their level of criticality
  • Diagnosis and Recommendations
    • Summarize observed strengths and weaknesses; identify the root causes of discrepancies
    • Formulate a diagnosis and propose actionable recommendations to strengthen internal controls
    • Formalize deliverables: interview summaries, working papers, and a fully substantiated audit report
    • Support the presentation of the audit report to management, entity heads, and auditees
    • Draft the corrective action plan
  • Support and Follow-Up of the Corrective Action Plan/ recommendations
    • Follow up recommendations and assist the entity with executing the corrective actions
    • Evaluate the effectiveness of actions through testing and surveys

Specific audit mission

  • Carry out any special review at the request of the Head of Internal Audit and CEO
  • Conduct internal investigations upon request of the Head of Internal Audit
  • Draft investigation reports and follow up on the implementation of recommendations issued
  • Assist external auditors, the “Inspection Générale du Groupe (IGG), and Bank of Mauritius during their assignments
  • Ensure reporting to the Bank of Mauritius and the IGG
  • Provide training and support to internal auditors during audit missions

 

Competencies :

  • Strong sense of confidentiality
  • Possess good knowledge of the economic, fiscal, regulatory, and legal environment
  • Be familiar with banking and financial regulations
  • Have solid general knowledge and a good understanding of various banking domains
  • Master audit and investigation techniques relevant to the role
  • Have a strong grasp of fundamental accounting principles
  • Possess sound knowledge of banking operations
  • Have the ability to analyze and make diagnostic assessments
  • Strong ability to convince
  • Excellent communication skills
  • Ability to work independently and collaboratively in a fast-paced environment

 

Minimum Job Requirements :

  • Bachelor’s degree in Accounting, Finance, or related field
  • Qualified Accountant (e.g. ACCA, ACA, or equivalent)
  • Being a Certified Internal Auditor will constitute a definite advantage
  • Minimum of 5 years of experience within internal audit of banks or financial services

Team Leader – Client Accounting

Job Purpose

As a Team Leader in the Client Accounting team, you will be responsible for overseeing and managing the financial accounts of clients, ensuring that all financial transactions are accurate and in compliance with regulations. You will maintain relationships with clients and provide financial advice and support. You will also be managing a team engaged in the provision of professional accounting and tax compliance services to clients meeting the company’s client servicing objectives.

 

Main duties

  • Responsible for the team portfolio is always up to date on OVP
  • Assist the CAM with regular tasks of reporting and planning
  • Conclude any ad-hoc tasks allocated by the CAM
  • Take the lead on OVP and other accounting software used in the company
  • Head the training of new recruits and keep records of their progress
  • Identify cross-selling opportunities and communicate
  • Report to the line manager in a consistent and clear manner
  • Maintain good team spirit with the CAD
  • Coordinate and facilitate client meetings to help clients achieve their aspiration
  • Coordinating team to work effectively and efficiently towards client satisfaction
  • Identify industry trends and ensure the team is up to date with accounting standards and regulators
  • Identify weaknesses and strengths of team members then design a plan for progression
  • Resolving client issues and complaints
  • Coach a senior client accountant to a Team Leader
  • Monitor teams of client accountants and junior in achieving departmental goals
  • Maintain relationships with clients and provide financial advice and support
  • Communicate with clients regularly to discuss financial performance and opportunities for improvement
  • Collaborate with other departments to ensure that client needs are met

 

Qualification, Experience and Skills

  • Bachelor’s degree in finance, accounting, or a related field
  • At least 5-7 years of relevant experience in accounting department for a management company
  • Strong financial analysis skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple projects and deadlines effectively
  • Knowledge of industry regulations and compliance requirements
  • Professional certification is a plus (ACCA Level 3 completed)
  • Proficiency in accounting software (e.g., One Viewpoint, QuickBooks, Xero).
  • Experience managing a team of people

 

The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods or otherwise to balance the workload.

The Sovereign Group is proud to be an equal opportunities employer and encourage diversity throughout our company. We will not tolerate discrimination against protected characteristics (gender, age, sexual orientation, race, religion, disability, parental status, maternity etc). We ensure that no member of staff or any job applicants are treated less favourably than anyone else. Equal Opportunities apply in all our working conditions including pay, hours of work, holiday entitlement, sick pay, recruitment, training, promotion etc.

Junior Trustee Fee Collection Administrator

Job Purpose

This role involves all aspects of Debtors Control within Sovereign Pension Services. Responsibilities will include assisting with the administrative processes of debtors control and assisting with the reporting requirements for the various jurisdictions. You will need to be motivated, have a good knowledge of Excel and a passion for detail. Good communication skills are essential for this role. An understanding of the pensions administration sector is desired but not essential.

 

Main duties

  • Collection of trustee fees from a long list of investment providers for the Gibraltar, Guernsey and Malta offices
  • Continually and carefully updating debtors logs and Viewpoint with data relevant to the debt collection process
  • Liaising with pension administration teams, accounts, investments providers, investment advisors and outsourcing team
  • Sourcing data and compiling reports as required by various offices • Dealing with ad-hoc requests

[The tasks listed are not meant to be exhaustive and you may be asked to undertake other reasonable tasks of a similar nature but which are not explicitly listed in the job description]

 

Ideal Candidate

  • Proficient in working under pressure and within deadlines
  • Ability to interact effectively internally and with third parties at all levels • Suitably educated with a high standard of English and mathematics
  • Attentive to detail
  • Ability to prioritise, set own deadlines and work accurately to tight deadlines • Meet the productivity and quality targets agreed with your Team Manager
  • Working in a professional positive manner in line with the competencies set out for the role
  • Familiar with Viewpoint software

 

Key Interfaces:

  • Management
  • Peer group within the department • Staff
  • InvestmentAdvisers • Investment Providers

 

The Sovereign Group is proud to be an equal opportunities employer and encourage diversity throughout our company. We will not tolerate discrimination against protected characteristics (gender, age, sexual orientation, race, religion, disability, parental status, maternity etc). We ensure that no member of staff or any job applicants are treated less favourably than anyone else.

Equal Opportunities apply in all our working conditions including pay, hours of work, holiday entitlement, sick pay, recruitment, training, promotion etc.

Senior Compliance Administrator

Job Purpose

To provide an excellent service to your clients, internal or external, demonstrating passion for client satisfaction by providing a high quality, speedy, and complete administrative service. To meet the company standards and service level agreements required and to ensure processing is completed in accordance with defined policies, processes, and procedures, and in accordance with the relevant regulatory requirements.

 

Main duties

  • To administer our existing clients & attend to queries in a timely manner and accurate way with a high service standard ensuring ownership through to completion
  • Be the front facing and accountable for delivery of services to expected quality and timeline. • Embrace change and be participative in driving the green scorecard
  • Self-managed and self-discipline in dealing with internal issues/conflicts.
  • Coach Junior members of the team in all areas of their work and provide in house training to colleagues on topics of relevance.
  • Emphasize the culture of train the trainer and ensure training effectiveness test are carried out.
  • Assist TL in driving the team and pass on the vision to other team members • Be open to suggestions in driving the team towards the same goal.
  • Working as part of the team (intra-connected) to achieve the departmental standards and targets
  • Enhance the preparer checklist and reviewer checklist to mitigate any risk of errors. • Maybe termed as a reviewer in times of high volumes.
  • Ensuring compliance with anti-money laundering procedures in line with each jurisdiction regulations for the proper due diligence in gathering all the necessary data and information
  • Proactively resolve clients moderate to complex issues and escalating to TL as required. • KYC checks and ongoing Compliance Review of Entities
  • Work in line with policies and requirements and adhering to good practice and policy requirements
  • Any other cognate duties that may from time to time be required which are appropriate to the role and business requirements.

 

Qualifications:

  • Bachelor’s degree in business administration, finance, or a related field • Relevant professional certifications, such as STEP or ICSA
  • Relevant professional certifications, such as STEP or ICSA

 

Experience:

  • 3-5 years of experience in Compliance
  • Knowledge of relevant laws and regulations
  • Experience managing client relationships
  • Experience in shared services/outsourcing would be a define advantage.

 

Skills:

  • Strong communication and interpersonal skills Attention to detail and accuracy
  • Ability to multitask and prioritize
  • Proficiency in relevant software and systems Analytical and problem-solving skills
  • Understanding of financial statements and accounting principles
  • Ability to work independently and as part of a team.

The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. Itshouldnotbeconsideredanall-inclusive listing ofworkrequirements. Individualsmay perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods or otherwise to balance the workload.

The Sovereign Group is proud to be an equal opportunities employer and encourage diversity throughout our company. We will not tolerate discrimination against protected characteristics (gender, age, sexual orientation, race, religion, disability, parental status, maternity etc). We ensure that no member of staff or any job applicants are treated less favourably than anyone else.

Equal Opportunities apply in all our working conditions including pay, hours of work, holiday entitlement, sick pay, recruitment, training, promotion etc.

Compliance Administrator

Job Purpose

This position will be of key importance within the organisation and the successful candidate will provide support to the Compliance Department based in Mauritius.

 

Main duties

  • Performing background checks to potential new clients
  • Screening of potential and existing clients to identify if they are listed as designated individuals/ entities in various sanctions regimes such as HMT, OFAC, UN, EU
  • Screening of potential and existing clients to identify if they are Politically Exposed Persons “PEPs” and/or subject to negative media reports
  • Reviewing existing clients to ensure the KYC documents and information are stored in ViewPoint and they are complete, up to date and compliant with the rules given by the Sovereign Group and local and foreign legislations.
  • Preparing Customer Risk Assessment Reports of existing clients
  • Responding to routine correspondence and enquiries from staff members • Keeping abreast of any regulatory changes
  • Providing professional compliance support to staff and to ensure the smooth running of Viewpoint software (database used by Sovereign), managing and maintaining all database in Viewpoint inclusive of inputting the data, to produce correspondence and documents and maintain presentations, records, spread sheets and databases.

 

Additional Responsibilities for the Senior Position include: (If any)

You may be required to perform other ad-hoc tasks within the company that may be deemed necessary.

 

Qualification, Experience and Skills

  • Excellent oral and written communication skills • Methodical and thorough approach to work
  • Ability to effectively manage workload with supervision from more senior team member until experienced enough to handle workload independently
  • Good at juggling tasks and prioritising/ability to work to deadlines
  • An effective and diligent team member with the ability to handle solo projects • Ability to follow instructions precisely
  • Attention to detail and organisational skills • Be a fast learner
  • Be driven; be able to use their initiative. • Hardworking, honest and open
  • Compliance experience within the Financial Services Industry is an advantage
  • Ideally educated to degree level (A’ level education considered) • Good computer literacy (MS Office, Excel)
  • Excellent organisational skills • Bright, confident personality

 

The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. Itshouldnotbeconsideredanall-inclusive listing ofworkrequirements. Individualsmay perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods or otherwise to balance the workload.

The Sovereign Group is proud to be an equal opportunities employer and encourage diversity throughout our company. We will not tolerate discrimination against protected characteristics (gender, age, sexual orientation, race, religion, disability, parental status, maternity etc). We ensure that no member of staff or any job applicants are treated less favourably than anyone else.

Equal Opportunities apply in all our working conditions including pay, hours of work, holiday entitlement, sick pay, recruitment, training, promotion etc.

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